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Accessibility statement template for the European Accessibility Act

Fill in what you know about your service and its accessibility. The statement is written as you type, following the EU model statement, with a placeholder wherever something is still missing. Copy it or download it.

A template, not legal advice

This page helps you write an accessibility statement. It does not check whether your service meets the European Accessibility Act or any national law, it does not decide which rules apply to you, and the statement says only what you enter. National laws that carry out the Act differ in where the information must appear and which authority handles complaints. Have it reviewed by someone qualified before you publish it.

theuxbites is an independent product. This template is not an official EU tool and is not affiliated with, endorsed by or reviewed by the European Commission or any authority.

Who and what

As a reader would call it, e.g. "the Example online store".

The websites, apps or parts of them, with their addresses.

About the service

Annex V of the Act asks a service provider to describe the service, how it works and how it meets the accessibility requirements.

What someone needs to know to use it: the main steps, sign-in, payment.

What you have done, e.g. keyboard use, text alternatives, captions, contrast, resizable text.

Conformance

Standard
Status (your own assessment; nothing is chosen for you)

Content that is not accessible

Each row: what someone cannot do and where, why, an alternative if there is one, and when it will be fixed.

Start from your latest audit

An automated check tests only part of WCAG. Many success criteria need a person: whether alt text describes the image, whether everything works with a keyboard alone, whether captions match the audio, whether error messages make sense. A page with no automated findings has not been shown to conform.

How it was assessed

Method

Feedback and enforcement

A form, a postal address, a relay service.

e.g. "5 working days".

The national law that carries out the Act names the authority that handles accessibility complaints about services. Give its name and how to reach it.

12 parts still to fill in

  • The organisation is not filled in yet.
  • The name of the service is not filled in yet.
  • What the statement covers is not filled in yet.
  • The description of the service is not filled in yet.
  • How the service works is not filled in yet.
  • How the service meets the requirements is not filled in yet.
  • The conformance status is not filled in yet.
  • How it was assessed is not filled in yet.
  • The date of the assessment is not filled in yet.
  • The date the statement was prepared is not filled in yet.
  • A way to contact you is not filled in yet.
  • The authority people can turn to is not filled in yet.

These point at gaps and contradictions in what you entered. They say nothing about the service itself.

Accessibility statement for <NAME OF THE SERVICE>

About this statement

<ORGANISATION> provides <NAME OF THE SERVICE>. This statement describes how accessible it is, what is not yet accessible and why, and how to reach us if something does not work for you.

It applies to: <THE WEBSITES AND APPS IT COVERS>.

The service

<A GENERAL DESCRIPTION OF THE SERVICE>

How the service works

<WHAT SOMEONE NEEDS TO KNOW TO USE THE SERVICE>

How the service meets accessibility requirements

<HOW THE SERVICE MEETS THE ACCESSIBILITY REQUIREMENTS, FOR EXAMPLE KEYBOARD USE, TEXT ALTERNATIVES, CAPTIONS, CONTRAST>

Conformance status

<NAME OF THE SERVICE> <FULLY CONFORMS / PARTIALLY CONFORMS / DOES NOT CONFORM> to EN 301 549 V3.2.1, which for web content refers to WCAG 2.1 Level AA.

Content that is not accessible

<THE CONTENT THAT IS NOT ACCESSIBLE, WHY, ANY ALTERNATIVE, AND WHEN IT WILL BE FIXED>

How this statement was prepared

This statement was prepared on <DATE>. It is based on <OUR OWN ASSESSMENT / AN ASSESSMENT BY A THIRD PARTY>, carried out on <DATE OF THE ASSESSMENT>.

Feedback and contact

If you find something on the service you cannot use, or you need this statement or the information about the service in another format, tell us:

  • <EMAIL ADDRESS OR PHONE NUMBER>

Enforcement

If you are not satisfied with our reply, you can contact <THE AUTHORITY RESPONSIBLE IN YOUR COUNTRY, AND HOW TO REACH IT>.

Written by code from what you entered; no AI was used. Replace anything in <CAPITALS>.

Who it is for

The European Accessibility Act (Directive (EU) 2019/882) applies from 28 June 2025 to certain products and services, among them e-commerce, consumer banking, e-books, passenger transport and electronic communications services. A provider of such a service describes the service and how it meets the accessibility requirements, in its general terms and conditions or an equivalent document; many publish it as an accessibility statement linked from every page. Microenterprises that provide services (fewer than 10 people, and an annual turnover or balance sheet of no more than €2 million) are exempt from the Act's service requirements. Whether your service is in scope is a question for your national law and an adviser, not for this page.

The headings follow the EU model accessibility statement, written for public-sector websites and apps under the Web Accessibility Directive, with the three parts Annex V of the Act asks for added. You may use another layout; what matters is that the information is there, accurate and accessible itself.

Sources, as checked on 23 October 2026

This page is not kept up to date with changes to the law or the standards.

What the statement needs from you

A statement is only as accurate as the assessment behind it. The audit measures accessibility, speed, SEO and published UX principles on each page you add, and its accessibility findings can be added here as rows.

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